{"product_id":"unreasonable-hospitality-the-field-guide","title":"Unreasonable Hospitality: The Field Guide","description":"\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eWill Guidara ran Eleven Madison Park as it climbed to the top of the World's 50 Best Restaurants list, and \u003ca href=\"https:\/\/www.kitchenartsandletters.com\/products\/unreasonable-hospitality\"\u003e\u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e\u003c\/a\u003e —his account of how exceptional service is built, sustained, and made to feel effortless—has found an audience far beyond the restaurant industry. A million copies sold across businesses of every kind is not a fluke: the original book is smart, readable, and makes a genuinely compelling case that unreasonable, extraordinary hospitality is a stance any organization can adopt.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eThis companion volume is not more of the same argument. It is a tool for putting the argument to work.  It is visually engaging, designed to be written in, with flowcharts, colorful diagrams, and asks the kind of pointed questions about where a business actually fails its customers that are easy to avoid when no one is asking them out loud.  The format prompts conversations that otherwise don't happen.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eFor anyone who hasn't read the original, \u003ca href=\"https:\/\/www.kitchenartsandletters.com\/products\/unreasonable-hospitality\"\u003estart there\u003c\/a\u003e. This guide assumes the foundation is already in place and is most useful as a structured prompt for teams ready to move from agreement to action.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"\u003eFor organizations that found \u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e inspiring and are looking for the harder, more useful question: now what?\u003cbr\u003e\u003cbr\u003ePaper-covered flexibind with elastic closure band. Color graphics throughout.\u003c\/p\u003e","brand":"RDH","offers":[{"title":"Default Title","offer_id":41593725943941,"sku":"Will Guidara","price":29.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0297\/5046\/0549\/files\/GuidaraUnreasonableFieldGuideCover.jpg?v=1779128692","url":"https:\/\/www.kitchenartsandletters.com\/products\/unreasonable-hospitality-the-field-guide","provider":"Kitchen Arts \u0026 Letters","version":"1.0","type":"link"}